All black PS5 orders have been canceled amid threats received By team sellers. The black PlayStation 5 from SUP3R5 officially sold out after going on sale on January 8, but all orders were cancelled after the team behind the nostalgic makeover apparently received “credible threats” to their safety.
In a statement via their now deleted Twitter account, the SUP3R5 team said: “Last night, our team began receiving credible threats to their safety. We take these threats seriously. We aren’t willing to risk the safety and well-being of our team, or the potential impact this would bring on your order.”
We don’t know if the alleged threats were issued by disgruntled customers who missed out on securing a console or whether Sony has stepped in and threatened legal action, and whether customers are 100% receiving a full refund and why users seemingly can’t delete their payment information.
For those who did order one of the 304 PS2-themed PS5 consoles on sale, all orders have been immediately cancelled.
“All existing orders will be cancelled and fully refunded in the coming days,” SUP3R5 said. “We intended this to be a fun way to celebrate a shared nostalgia. As it turns out, there are people out there who are willing to interfere with that.”
Before canceling all orders, SUP3R5 has apologized on Twitter for the frustration some users faced, and vowed to do better in the future. The team also clarified what will happen to those who were charged mistakenly, though now everyone who placed an order will be refunded.
“If you were charged today, but received no confirmation email, your order did not complete,” the statement reads. “Charges for orders that did not complete will be reversed back to you. This usually happens within one day.”
SUP3R5 said: “If we determine that it’s safe to try again, we will.” Any future launches, will be spread out into smaller batches to avoid the same “strain on our systems”.
If you have placed an order and would like to contact SUP3R5, you should follow right here.
The website’s Twitter account @SUP3R5OFFICIAL has now been deleted. While reports are certainly mixed at this stage, we’ve seen evidence that some users have received a full refund via PayPal, while others are still waiting. Some users are also stating that they were unable to delete their payment information from SUP3R5’s website, which is currently still live.
Updated Jan. 10th (2:00 PM)